Thought for Today
888-244-0285
Mail:
18 Banff Road,
Toronto, Ontario
Canada M4S 2V5
Speaking
Susan Abbott, founder and principal consultant, delivers thoughtful, customized presentations on topics related to qualitative research and customer experience. Susan is an engaging and dynamic speaker who brings concepts to life with down-to-earth anecdotes.
Here is a small sampling of the type of feedback and ratings Susan's talks receive:
“Your presentation was one of the best of the conference!”
- Scarlett Ferguson
“TERRIFIC JOB!!!”
- David Van Nuys
“Found your presentation delightful!”
- Linda Binder
“Great command of subject”
“I love it when people encapsulate a complex situation in a logical way”
“…the down to earth manner in which it was presented - not a sales promo”
Topic Areas:
- Managing customer experience
- Understanding customers and what they want
- Managing customer service
- How services are different than products, and what this means for managing the customer experience
- Using new qualitative research methodologies to solve business problems
Let us help you energize your conference or meeting with an exciting presentation. Please call to find out more: 1-888-244-0285 (in North America) or 416-481-7409.
Abbott Research & Consulting, a division of ARC Strategy Ltd.