Email Privacy Policy

This policy documents our commitment to respecting privacy in the context of e-mail communications initiated outside the context of marketing research or consulting engagements.  This policy pertains to ARC Strategy Ltd., and its operating division, Abbott Research & Consulting.

Why did you receive an email from us?

If you received a mailing from us, it is because:

(a)   you joined an opt-in list on our web site or our blog, or

(b)   you have an existing relationship with us as a client, a colleague, or a person who has expressed interest in our work through a conference, trade-show or professional association event, or you have requested proposals for research or consulting from us in the past

We respect the time of our clients, colleagues and friends by controlling the number of e-mails we send, and ensuring that they contain value added information that we believe will be well received by recipients.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.   Where we are working with third-party services, we believe them to have security measures in place that are at least equal to, and in most cases better than, our in-house security systems. 

Sharing and Usage

We will not share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court with the authority to order such release of information.  Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

We include an unsubscribe link in every e-mail sent to a list.  If you are registered more than once, or are on more than one list, it is possible that you might need to unsubscribe more than once.  Please accept our apologies for this inconvenience, should this happen.  

How to Contact our Chief Privacy Officer

If you believe you are continuing to receive e-mails in error, or if you believe for any reason that our mailing list has been compromised, please contact our chief privacy officer using the contact information below:

Toll-free in North America: 888-244-0285   Phone:  416-481-7409   e-mail:  susan@abbottresearch.com

This policy was created on December 15, 2005.