"You are the best moderator ever! thank you so much for doing such a professional job and delivering a flawless execution. I really enjoyed the session."

~ Thad Scheer, Sphere of Influence, organizer and panelist, Agile Software Developer Conference Panel, 2008

"Susan Abbott was singled out as being a great facilitator by participants in our Market Segmentation course."

~Ellie Tenis, Senior Editorial Developer, Corporate Learning Division, Federated Press, Toronto, October 2007

"Very knowledgeable and engaging."

"Excellent facilitator."

"Great facilitator. Made content relevant for entire group. Good flexibility in adapting content/agenda."

"Excellent at bringing in new insights and relating topics to my industry and those of others in the group."

~ Participant feedback from Federated Press's two-day Market Segmentation course, October 2007. They also gave Susan an average score of 8.9 out of 10.

“I want to thank you again for doing such a good job for us with the West Indian groups. I appreciate your willingness to listen and your ability to translate our 'somewhat incomplete' ideas into something useful. I know our people in the Canada office were also pleased. How did you obtain such excellent graphics in the report? Whatever you did, they were very impressive.”
~ R.E. , Marketing Director, Insurance Industry

“Attention to detail; innovative options. The online bulletin board was very successful; it really gave us great direction for adjusting the marketing focus for the product. We were very happy with the results.”
~ K. Patterson, Marketing Manager, CCH Canadian

“Thank you for your work and professionalism on this study, as the client, as well as I, were very pleased. I do hope to work with you again in the future.”
~ Dorothy Polzin, Polzin Field Services

“Overall I felt Susan Abbott did a great job of acting as a thought partner on this project and keeping the discussion structured and continually progressing towards the business objectives.”
~A. Dwivedi, Senior Manager, New Ventures, ATB Financial

“Fresh perspective and approach to addressing a complex issue. Good ability to put issues into perspective. Excellent delivery of difficult information. Openly shared materials, tools, articles, etc.”
~J.E., Director Strategic Initiatives, Regional Municipality

“High quality facilitation. We received lots of positive feedback from focus group participants.”
~ A. Baird, Project Manager, Excellence Initiative, Regional Municipality

“Your clarity and vision are superb, not to mention your gift at encapsulating and articulating concepts. Thanks again for your great support and input, especially on such insanely short notice. I know that your bill will only be a small fraction of the value you have provided!”
~K. D. Consultant